Font Info Crash

[mjarboe]

When editing within the Font Info panel the app crashes. I believe it happens more so when more than one UFO is open. This makes editing font info with numerous UFOs very difficult.

[maximefittes]

Thanks @frederik for this advice. You are right, I have tried to re-use old scripts with RF 3 but without success (I am not very good at that)...
I will try to start RF in safe mode and keep you in touch if it solves the problem.
Best

[frederik]

Received your log file and there are lots of old py3 print statements: ContourOrder.py, tdCharsetsSwitcher.py, Set glyphorder.py, GlyphIntegrityCheck.py, FontInspector.py...

I assume you are mixing python 2 code in RoboFont 3 with python 3.

First try to run RoboFont in safe mode by starting RoboFont with shift down.

good luck!!

[maximefittes]

Hello @frederik, my macOS is 10.14.6.
How can I send you the log file?

[frederik]

Strange... could you me send the log? (offline)

what is your macOS version?

[maximefittes]

Thanks @gferreira, unfortunatly the problem happens with different fonts. And I didn't mention that RF doesn't crash every time I edit the font info. It seems to happen randomly.
I will check the font info file in case I find something and I will make the upgrade to RF 3.4. I Hope it will work!

[gferreira]

hello @maximefittes,

if the problem happens with only one font, it’s probably some bad data in your font info. you can try opening the UFO’s fontinfo.plist file in a code editor to check (to view files inside a UFO, right-click it in Finder and choose Show Package Contents). I can also have a look if you send me the UFO.

if the problem happens with every font, then it’s probably something else. have you tried opening the same fonts in RF 3.4?

hope this helps, good luck!

[maximefittes]

Thanks @gferreira. Unfortunatly, I made a test and when RF crashes due to the Font Info it doesn't appear in the console log. All I have is the Mac system report.

[gferreira]

@maximefittes robofont-3-py3.log is the one for RoboFont 3

[maximefittes]

Thanks again @gferreira for your reply.
Before clearing the contents of the log file, can you tell me if I have to do it in "robofont.log", "robofont-3-py3.log" or both?
Best

[gferreira]

hi @maximefittes, thanks for the info.

you can clear the contents of the log file, and then trigger the error again – so the log will contain only the relevant messages. I hope it can give us some clue about what’s the problem.

[maximefittes]

Thank you for your quick reply @gferreira
• I am using Robofont Version 3.3 (build 1911061105)
• Yes I have many error messages in the file untitled "robofont-3-py3.log" but I don't know which ones are relevant for you.

[gferreira]

hello @maximefittes,

• which version of RoboFont are you using?
• is there any error message in the console log? (use Ctrl+Alt+Cmd+O to open the log file in Finder)

thanks!

[maximefittes]

Hello, I have the same problem of Robofont crashing when I edit the Font Info.
Did you find a solution to avoid that?
Thanks

[frederik]

could you send the robofont.log file?

that one is stored in <userName>/Library/Application Support/RoboFont folder

thanks